Return Policy

Thank you for shopping with Oebumpers! 

If, for any reason, you are not fully satisfied with your order, we’re here to help with an easy and transparent return process.

1. Eligibility for Returns

To ensure a smooth and fair return experience, please make sure that your item meets the following conditions:

  • The product must be unused, undamaged, and in its original condition.
  • All original packaging, labels, tags, accessories, and manuals must be intact and included.
  • Returns must be initiated within 30 days of the purchase date (as indicated on your order confirmation).
  • Proof of purchase (such as your order number or receipt) is required.

⚠️ Please note:

Products that have been used, damaged, altered, or returned without original packaging may not be eligible for a refund or exchange.

2. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return unless defective. These include:

  • Custom or special-order items
  • Items marked “Final Sale” or “Non-Returnable”
  • Products that have been used or modified after delivery

If you’re unsure whether your product is eligible for return, please get in touch with our customer service team before sending it back.

3. Return Period

You have 30 calendar days from the date of purchase to request a return or exchange.

After 30 days, unfortunately, we are unable to offer a refund or replacement unless the item is covered by warranty (if applicable).

4. Return Process

We strive to make our return process simple and hassle-free.

Please follow these steps:

Step 1 – Contact Our Customer Service

Before returning any item, please get in touch with our support team for assistance and approval.

📞 Phone: +86 156 2399 3894

📧 Email: serviceoebumpers@hotmail.com

Our representatives will verify your order information and provide you with a Return Authorization Number (RAN) and detailed instructions.

Step 2 – Prepare Your Package

Carefully repack the item in its original packaging, including all accessories, manuals, and documents.

Write your Return Authorization Number clearly on the outside of the package.

Step 3 – Ship the Return

Ship the package to the address provided by our customer service team.

Please use a reliable courier service with a tracking number to ensure safe delivery.

⚠️ Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect product).

Step 4 – Inspection & Refund

Once we receive your returned item, we will:

  • Please inspect the product to confirm it meets the return requirements
  • Notify you via Email regarding the status of your return
  • Process your refund or exchange within 5–10 business days after approval

Refunds will be issued to your original payment method (e.g., PayPal).

5. Refunds

  • Approved refunds will be credited to your original payment method.
  • Depending on your payment provider, it may take 3–10 business days for the refund to appear on your statement.
  • Shipping fees, import duties, and handling charges are non-refundable, except when Oebumpers is at fault.

If you do not receive your refund within the expected timeframe, please get in touch with your bank or payment provider first, as processing times may vary.

You can also reach out to us directly for further assistance.

6. Exchanges

If you would like to exchange your product for a different size, color, or model:

  • Please get in touch with us within 30 days of receiving your order.
  • Ensure that the product is unused and in its original condition.
  • Once we receive and inspect your return, we will ship your replacement item promptly.

If the desired replacement is out of stock, we will offer an alternative product or a full refund.

7. Damaged or Defective Items

We carefully inspect and package every product before shipping.

However, if you receive a damaged or defective item, please notify us within 7 days of receiving your order by emailing serviceoebumpers@hotmail.com with the following information:

  • Order number
  • Photos or videos showing the issue
  • Description of the defect or damage

We will review your claim and arrange a replacement or full refund as appropriate.

8. Return Shipping Responsibility

Unless your return is due to a defective or incorrect item, you are responsible for the shipping costs to return your product.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for lost return packages.

9. Order Cancellations

If you wish to cancel an order, please get in touch with us as soon as possible:

📧 Email: serviceoebumpers@hotmail.com

📞 Phone: +86 156 2399 3894

🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM 

Orders that have already been processed or shipped cannot be canceled, but you may still initiate a return once you receive the item.

10. Our Commitment

At Oebumpers, customer satisfaction is at the heart of everything we do.

We take pride in delivering products that meet the highest quality standards and ensuring that every customer’s experience is positive.

Our return policy is designed to be fair, transparent, and customer-friendly, so you can shop with confidence.

11. Contact Us

If you have any questions about our Return Policy or need help with your return, please get in touch with our customer service team:

Oebumpers Customer Service

📧 Email: serviceoebumpers@hotmail.com

📞 Phone: +86 156 2399 3894

🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM 

By purchasing from Oebumpers, you agree to comply with the terms of this Return Policy. 

Thank you for choosing Oebumpers! We appreciate your trust and are committed to making every shopping experience smooth, secure, and satisfying.