Shipping Policy

Thank you for shopping with Oebumpers! We are dedicated to providing our customers with a smooth, reliable, and transparent shipping experience. This Shipping Policy outlines how we process, ship, and deliver your orders, both domestically and internationally.

1. General Shipping Information

At Oebumpers, we work with trusted logistics partners to ensure your orders are delivered safely and efficiently.

Our primary shipping carriers for U.S. customers include:

  • UPS (United Parcel Service)
  • USPS (United States Postal Service)
  • FedEx
  • DHL Express (for selected international destinations)

We strive to handle each order with care and attention to detail.

2. Processing Time

Once your order is successfully placed, our team will begin preparing your items for shipment.

Please allow up to 14 business days for processing before your order is dispatched.

Processing includes:

  • Product quality inspection and packaging
  • Customs documentation and export preparation (for international orders)
  • Carrier handoff and shipment scheduling

⚠️ Important Note:

During busy seasons, holidays, or promotional events, order processing times may take longer than usual. We appreciate your patience and understanding.

3. Shipping Time

After dispatch, the delivery time varies depending on your location and local postal efficiency.

 Below are general estimates for your reference:

Country Region Estimated Shipping Time
 United States 14–25 business days
Canada 15–30 business days
Europe 15–30 business days
Australia & New Zealand 20–35 business days
Asia (Regional) 10–20 business days
Other International Destinations 20–40 business days

Please note: Delivery times are estimates only and may vary due to factors such as customs clearance, logistics delays, weather, or carrier issues beyond our control.

4. Shipping Rates

Shipping costs are calculated based on the destination, order weight, and total purchase amount.

You can view the applicable shipping fees during the checkout process before finalizing your order.

Typical conditions include:

  • Free Shipping: Available for selected orders or promotional events (conditions may apply).
  • Standard Shipping Fees: Calculated automatically at checkout.
  • Additional Charges: Remote or rural areas may incur extra delivery surcharges as determined by the carrier.

All shipping fees are displayed transparently at checkout — there are no hidden costs.

5. Tracking Your Order

Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your shipment online.

You can track your order by:

  • Visiting the carrier’s website (e.g., USPS, UPS, FedEx, DHL)
  • Using the “Track My Order” feature on oebumpers.com
  • Contacting our customer service team for assistance

Please allow up to 5–7 business days for your tracking information to update after shipment, as carriers may need time to scan and upload data.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are the responsibility of the recipient.
  • Oebumpers is not responsible for customs delays or fees.
  • Please get in touch with your local customs office for more details on import regulations in your region.

We always provide accurate documentation to facilitate a smooth customs clearance process.

7. Address Accuracy

To avoid delivery issues, please ensure your shipping address is complete and correct at the time of purchase.

This includes apartment numbers, building names, and postal codes.

Oebumpers will not be held responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

8. Lost, Delayed, or Damaged Packages

We take great care in packaging and shipping your products. However, once your order leaves our warehouse, certain factors may be beyond our control.

If your order is lost, delayed, or arrives damaged, please get in touch with us immediately with:

  • Your order number
  • Tracking information
  • Photos of the damaged package or item (if applicable)

We will work directly with the carrier to resolve the issue as quickly as possible.

⚠️ Note:

Oebumpers is not responsible for lost or stolen packages that are marked as “Delivered” by the carrier. Please check with your local delivery provider if this occurs.

9. Split Shipments

If your order contains multiple items, we may ship them separately depending on availability and warehouse location.

In such cases, you will receive multiple tracking numbers and updates.

Rest assured, you will not be charged extra for split shipments.

10. Delivery Attempts & Undeliverable Packages

Carriers may make one or more delivery attempts.

If a package is returned to us due to the following reasons:

  • Incorrect or incomplete address
  • Unclaimed delivery after multiple attempts
  • Refused package

You may be responsible for re-shipping fees or a restocking fee.

Refunds for returned items (if applicable) will exclude the original shipping charges.

11. Shipping Restrictions

Currently, Oebumpers ships to most countries worldwide. However, we may not be able to deliver to specific regions or remote areas due to carrier limitations, customs restrictions, or logistical constraints.

If we are unable to ship to your location, our customer service team will contact you promptly to discuss alternative options or issue a full refund.

12. Customer Support

If you have any questions or need assistance with your order or delivery, please get in touch with our friendly customer service team.

Oebumpers Customer Service

📧 Email: serviceoebumpers@hotmail.com

📞 Phone: +86 156 2399 3894

🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM 

We’re always happy to help and ensure your shopping experience is as smooth as possible.

13. Policy Updates

Oebumpers reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will be posted on this page with an updated Effective Date.

Please review this page periodically for the latest information.

14. Our Commitment

At Oebumpers, your satisfaction is our top priority. We are committed to providing reliable delivery, transparent communication, and continuous improvement in our logistics operations. From the moment your order is placed until it reaches your doorstep, we strive to make the process safe, efficient, and worry-free.

Thank you for choosing Oebumpers — your trusted partner for quality home products, delivered with care and precision.